Refund policy

Last updated: 09/08/2026

Voluntary Furricious return policy: We offer a 14-day return period from the date of delivery. To be eligible, items should be unused, in their original packaging, and in resaleable condition, unless faulty. To start a return, contact us at furricious.store@gmail.com..

Return shipping costs: Customers are responsible for return shipping costs for unwanted or change-of-mind returns. If an item is faulty, damaged, or incorrect, don't hesitate to get in touch with us before returning it so we can provide instructions.

Refunds processing time: Once your returned item has been received and inspected, we will process your refund within 1 business day. The time it takes for the refund to appear in your account may depend on your payment provider.

Your statutory rights: Separately from our voluntary return policy, if you are a UK consumer, you also have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including the right to cancel most online orders within 14 days of receipt for a full refund, without needing to give a reason. These statutory rights exist regardless of, and are not reduced by, our voluntary return policy above.

Faulty or damaged products: If your product arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us at furricious.store@gmail.com with details and, where possible, photos of the issue, and we will resolve this promptly.